Privacy Policy

Biratnagar Metropolitan City — Digital Biratnagar
Last updated: 27 August 2026

Biratnagar Metropolitan City (“we”, “us”) operates the Digital Biratnagar mobile application. This policy explains what information we collect and how we use it.

Information we collect

• Account: name, email, mobile number, and login credentials.
• Identity: citizenship number, date of birth, ward, and documents you upload for civic services.
• Service data: online applications, tax details, complaints, tokens/bookings, and related status.
• Payments: payment records processed through providers such as Khalti. We do not store full card numbers.
• Device: data needed to run the app securely (for example session tokens stored on the device).

How we use information

• To create and manage your account
• To process municipal services, applications, and payments
• To respond to support requests and complaints
• To send service notices and updates

Sharing

We share information only as needed to provide services (for example payment gateways), to comply with law, or with municipal offices that handle your request. We do not sell personal data.

Data retention and security

We keep data as long as needed for the service and applicable records rules. We use reasonable technical and organizational measures to protect it.

Your choices

You may request access, correction, or deletion of your account data by contacting us. Some records may be retained where required by law.

Children

This app is intended for users who can legally use municipal services.

Contact

Email: info@biratnagarmun.gov.np
Phone: 021-577388
Biratnagar Metropolitan City, Morang, Nepal
Website: www.biratnagarmun.gov.np